Software Service and Support
All of our provided software is supported for the life of the product through planned upgrades, bug fixes, and feature requests. Upgrades and bug fixes are provided at no additional charge during the warranty period, while feature requests are quoted on an as-needed basis. All support requests are conveniently routed through our service ticketing system for assignment and resolution. Expedited response times are available through our Service Level Agreement, which outlines guaranteed response times and expectations for complete system support.